Live Chat provides real time text support when you are online. If Live Chat says we're 'Online', click on it to begin a one-on-one chat with one of our Technical Experts.

How to get started

• If Live Chat Gadget says we're "Online", that means people are ready to help you with your queries on PregSafe. Click on the Gadget to launch the chat window.
• New window will open up and you are ready to chat.
• When someone answers your question, it will appear in the chat field and the conversation starts.

What you should know

• Technical Experts are volunteer users and PregSafe Support Team members.
• We're currently only providing support in English.
• We'll never ask you to give us personal information, including passwords. If someone does, report them.
• We expect our users and helpers to be polite with each other; see our rules.
• Right now we only help with technical support for PregSafe. If you want information on assay protocols & procedures please contact customersupport@lilacmedicare.net.